U.K.’s Leading Supplier of DVD/HD-DVD/Blu-ray

Who Are We?

We are a British company that supplies Region 1 DVDs primarily to the United Kingdom. We also supply to the U.S.A. and the rest of the world.

We have offices in Chester and Bonita Springs, Florida, USA. All Orders are dispatched from our Florida branch.

When you contact us by telephone you may be spoken to from either location. HOWEVER, you will only be charged for a local rate call, even if you are connected to us in Sunny Florida. We handle the call transfer from our switchboard in Chester, free of charge… So why not call to ask about the weather?

We intend to offer you the best service and selection of Region 1 DVDs to the United Kingdom at the most competitive prices and early availability…

What is an advanced copy ?

Most U.S. Releases are usually unavailable until the official street date. However, here at DVD World USA we have access to most major releases up to three weeks prior to their official release date.

How do I make an order on-line?

1. First select the item from the home page or by browsing through our search engine. Clicking on a name or a picture will take you to a product page where you can find detailed information about that particular film.

SEARCH TIP: If you are having difficulty finding a title, simply enter part of the title or words within the title eg: Can’t spell KANGAROO JACK , try KANG or JACK

2. To put an item into your shopping cart, press the "BUY" button. Once added, you'll then be transfer to the shopping cart page where you can review your order. Here you can delete or change an item's quantity. If you do make a change, don't forget to press the recalculate button, otherwise the change will not be saved.

3. To see what's in your shopping cart at any time, press the "View Cart" button.

4. You can continue to add more items to your shopping cart until you wish to authorise payment by pressing the "Checkout" button.

5. So that we know where to send the goods, you will need to open an account by filling in all the required information. Please make sure that the address given here is also the billing address. You can add a different shipping address if this is not the same as the billing address later in the checkout procedure. You will also be asked to enter a username and password, please remember to note these down as you will need these to log in next time

6. Once you have confirmed that all the information is correct and you have agreed with the terms and conditions, you will be transferred to the secure payment page where your credit/debit card information will be taken. Please note the type of card you're using and select the appropriate option.

7. Once the transaction has been processed and authorised, a confirmation e-mail will be sent to the address given. Please print it out and keep it in a safe place.

8. If you are an existing customer who is ordering online for the first time, you will need to set up your account, you will only need to do this once. Thereafter, any returning customer, when completing their order simply needs to select “INFO ON FILE”, saving the need to re-enter their Credit Card details, unless they are adding or amending their information.

9. If you would like to order online but you are uncomfortable about entering your personal card details, simply place your order as normal and at checkout select “PHONE ORDER” and call us with your details, you will only need to do this once.

Is there another way for me to order if I can't order on-line?

You can call our sales hotline number on :

0871 222 0650 (UK)

001 239 498 1719 (ALL OTHER COUNTRIES)

001 239-498-3756 (FAX)

where one of our sales representatives will be happy to take your call.

What method of payments do you accept?

We accept payments made with all major credit/debit cards except for American Express. You can also pay by cash, cheque or postal orders . Please call for details.

How secure is your on-line payment facility?

For your total security, credit card details are encrypted using the highest encryption rate available (128bit). All card details are entered through our secure server.

It is our policy never to pass your personal information to anyone else.

At our discretion we may cancel or put on hold any order we deem to be suspicious. We may ask for names and addresses to be verified before we will process an order.

Is there any shipping charge?

All shipping to the UK and USA is free of charge, unless you have chosen to upgrade to PRIORITY POST

What is the delivery time?
Delivery time to the UK is approximately 4 to 5 working days after the post date. For Europe it is 4 to 6 working days and 5 to 7 working days for all other destinations.

We do not ship on weekends and national holidays.

Shipping time is calculated after the day an item is posted and NOT when it was ordered. Delays in the postal system can increase the delivery time so cannot be guaranteed.

What happens if I order one or more DVDs and they're not in stock?

We will do our best to have a full inventory at all times but stock can run out. If one or more items are put on backorder, we will send you what we have as soon as possible and then the remainder when they're back in stock.

What happens when I make a pre-order?

Pre-orders are shipped as soon as they're available. Which can be up to three weeks ahead of its official release dates. No payment is taken for the order until the item is dispatched.

How can I cancel an order?

If you wish to cancel an order simply e-mail to this address feedback@dvdworldusa.com. Be sure to quote your full name and order number.

Unfortunately, we cannot cancel an order once it has been dispatched. Please allow a minimum of 24 hours before an order is shipped for a cancellation to be accepted.

Can I return something if I have ordered it by mistake?

Yes, can return any unwanted item within 5 days of receiving it, so long as the goods have not been used and are still sealed and in the same condition as when it they delivered, together with the original invoice. Unless the returned item is faulty or we incorrectly sent you the wrong item, it will be subject to a 20% restocking fee. Please contact our customer services first before making any returns.

Can I return something if I discover that my DVD player or TV is not compatible with the region 1 DVD I have bought?

Region 1 DVDs can only be played on a region 1 or multi-region DVD player. We ask that you make sure your player or TV can handle these DVDs before ordering, as we will not refund or exchange any disc due to compatibility issues once the packaging has been removed.

We also recommend you have the necessary equipment to decode DTS or any other sound formats available on DVDs.

Can I return something if it is faulty or damaged?

Yes, you have 30 days from receipt of the order to return any item that is defective or damaged (from either manufacture or shipping) and we will replace it with the same item. If the return is due to a shipping error we will exchange it for the right merchandise. Please contact our customer service first before sending any goods back.

What happens when a package does not arrive in the specified time?

Because the quoted delivery times are only an approximation, we must ask that you allow up to 6 weeks for the package to be delivered. If the package has not arrived after 6 weeks then please contact our customer services, who will be happy to sort out any problems.

What are region encodings?

When DVD was first launched the movie studios wanted a way to control when a film was to be released in a certain part of the world, so they divided it up into regions. The idea of region encoding was to prevent a DVD meant for one region to be played on a DVD player from another region.

These are the regions:
Region 1: USA and Canada.
Region 2: Japan, Europe, South Africa, and Middle East.
Region 3: Southeast Asia and East Asia
Region 4: Australia, New Zealand, South and Central America.
Region 5: Eastern Europe, India, Africa, North Korea, and Mongolia
Region 6: China
Region 7: Reserved
Region 8: Special international venues (aeroplanes, cruise ships, etc.)

Can I play a region 1 DVD on my UK DVD player?

You can only play a region 1 DVD on a region 1 or multi-region DVD player. Most DVD players sold in UK high-street shops are set to region 2. However, it is possible to modify your player to be able to player region 1 DVDs. Also, there are an increasing number of players sold that are already multi-region.

How can I turn my region 2 DVD player into a multi-region player?

You can turn your region 2 only DVD player into a multi-region player by adding a micro-chip, or with some players, can be hacked to become multi-region by pressing a combination of keys on the remote control. The former method should be done by a specialist company who will usually give you a replacement warranty as modifying your player this way will void the manufacturer’s warranty. Hacks can usually be found on the internet or newsgroups. DVD magazines are also a good source for hacks.

Can I play region 1 DVDs on my PS2 or X-Box consoles?

To play a region 1 DVD on a European PS2, you will need a "DVD Region X" peripheral. These can be bought from any good video games shop.

What is PAL and NTSC?

These are two different TV picture standards. Region 2 (Europe) uses the PAL standard whereas region 1 (USA and Canada) uses the NTSC standard. These standards are incompatible with one another and to be able to view a region 1 DVD on a UK TV, you'll need to have an NTSC compatible or multi-standard TV.

Why is the picture only in black and white?

This happens if your TV is not able to handle an NTSC signal. Some UK DVD players are able output a pseudo-PAL signal called PAL60 from a switch on the back of the player or in the menu options.

What does "anamorphic" mean?

Anamorphic is an enhancement for widescreen TVs where the image is compressed in the vertical axis during encoding so that it can be decompressed by the TV when viewing to give a higher resolution image. You should set the player to output an anamorphic picture if you have a widescreen TV.

Why do I still get black bars on the screen even when I am viewing on a widescreen TV?

Widescreen TVs have an aspect ratio of 1.78:1 otherwise known as 16x9. If a film has a higher aspect ratio than this (1.85:1 or 2.35:1 for example) then you will get bars at the top and bottom of the picture because the image is much wider than the TV screen.

What is RCE encoding?

Some region 1 titles from Columbia Tristar have an encoding called 'Regional Coding Enhancement' (RCE). This will prevent the DVD from playing on some multi-region or region-free DVD players.
In general, any multi-region player that has the option for you to manually choose the regional setting will not be affected by RCE.

Please make sure that your player can handle this encoding before ordering, as we are unable to accept any returns due to RCE.

What is Dolby Digital 5.1?

Most DVDs have a Dolby Digital sound track as standard. The most common 5.1 which means it has 5 separate and discreet sound channels and one channel for the low level or bass effects. Dolby Digital is also available in 6.1, also know as Dolby Digital EX as well as mono, stereo and surround.

What is DTS?

Digital Theatre Systems (DTS) Digital Surround is an audio encoding format similar to Dolby Digital. You will need a decoder, either in the player or an external amplifier to be able to hear the sound. Because DTS uses a lower compression level than Dolby Digital, the sound quality is supposed to be better.

Why does the picture and sound freeze for a second halfway through the film?

Some films, especially those over two hours long or encoded at a high data rate, are spread across two layers on one side of the disc. When the player changes to the second layer, the video and audio may freeze for a moment. The length of the pause depends on the player and on the layout of the disc. The pause is not a defect in the player or the disc.

What can I do if I have a problem with the checkout system?

If you are having difficulty completing the checkout process, please make sure that your browser has cookies switched on and that it is compatible with 128Bit encryption. You can download upgrade patches for your browser from the relevant software companies.